{"id":695,"date":"2026-09-01T11:31:36","date_gmt":"2026-09-01T11:31:36","guid":{"rendered":"https:\/\/www.aph-law.com\/?page_id=695"},"modified":"2026-09-01T11:31:37","modified_gmt":"2026-09-01T11:31:37","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.aph-law.com\/?page_id=695","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

Aldridge Pite Haan, LLP<\/strong><\/p>\n\n\n\n

Last Updated: August 28, 2026 | Effective Date: August 28, 2026<\/em><\/p>\n\n\n\n

Aldridge Pite Haan, LLP (“APH,” “we,” “us,” or “our”) is a law firm that represents creditors and other financial institution clients in consumer collections, litigation, and related legal matters. This Privacy Policy explains what personal information we collect through our website, online payment portal, and SMS messaging program (collectively, the “Services”), how we use, share, retain, and protect it, and the rights and choices available to you. Our SMS program is separately governed by our Mobile Messaging Terms, and use of the website and portal by our Website Terms and Conditions.<\/p>\n\n\n\n

Nothing in this Privacy Policy limits any right you have under the Fair Debt Collection Practices Act, 15 U.S.C. \u00a7 1692 et seq. (“FDCPA”), Regulation F, 12 C.F.R. Part 1006, or any applicable state debt collection or consumer protection statute.<\/p>\n\n\n\n

1. Scope; Federal Financial Privacy Law<\/h2>\n\n\n\n

Many of our clients are “financial institutions” under the Gramm-Leach-Bliley Act (“GLBA”). When we provide legal services to those clients, we receive nonpublic personal information they collected from consumers in connection with consumer financial products or services. That information remains subject to the GLBA in our hands, and we handle it consistent with our engagement with each client, the GLBA Privacy and Safeguards Rules, Regulation P where applicable, and applicable state law. State privacy statutes, including, but not limited to, those of California, Texas, Oregon, Kentucky, and Tennessee, exempt GLBA-covered information from their scope. In practical terms: if you have an active matter with APH, the personal information we maintain about you in connection with that matter is ordinarily governed by your creditor’s privacy notice and our engagement with that client, not by the state privacy rights in Section 10. This Privacy Policy, including Section 10, applies in full to personal information we collect through the Services that is not subject to the GLBA or another exemption. The California exemption does not displace Cal. Civ. Code \u00a7 1798.150, which continues to apply to certain data security breaches.<\/p>\n\n\n\n

This Privacy Policy does not apply to information contained in court filings, discovery, or other litigation materials, or to information we obtain or generate in representing a client, which is governed by court rules, the rules of professional conduct, and our client engagements. Information about job applicants, employees, and other APH personnel is addressed in a separate notice, although California law applies to that information in full. For California residents, this Policy covers personal information we collect both online and offline, except as stated above.<\/p>\n\n\n\n

2. Information We Collect<\/h2>\n\n\n\n

Information you provide.<\/strong> Your name, file or matter number, account number, mailing address, email address, telephone number, the last four digits of your Social Security number, signature, payment information (bank account, routing number, or debit card), the content of your communications with us, and, if you enroll in our SMS program, your express consent to receive text messages.<\/p>\n\n\n\n

Information collected automatically.<\/strong> Technical information from your use of the website and portal, including IP address, browser and device information, pages visited, and dates and times of access, collected through cookies and similar technologies as described in Section 6. We do not use this information to identify you, and unless you log in to the portal we ordinarily cannot associate it with you.<\/p>\n\n\n\n

Information from third parties.<\/strong> Information from our clients, original creditors, prior debt owners, consumer reporting agencies, skip-trace and locator services, courts and public records, payment processors, SMS platform providers, co-counsel and opposing counsel, service providers, affiliates, and, for vendor or business-partner contacts, your employer.<\/p>\n\n\n\n

Call recording.<\/strong> Calls to and from APH may be monitored or recorded where consistent with applicable law, including any all-party consent requirement.<\/p>\n\n\n\n

3. How We Use Information<\/h2>\n\n\n\n

We use personal information to provide legal services to our clients and administer the matters in which you are involved; maintain and service accounts and process payments you authorize; communicate with you about your matter by mail, telephone, email, and, with your express consent, SMS; verify your identity and respond to your requests, including privacy rights requests; secure, debug, audit, and improve the Services and detect and prevent fraud; manage relationships with clients, vendors, and business partners; comply with the FDCPA, Regulation F, the TCPA, the EFTA, the E-SIGN Act, and other legal obligations, court orders, and regulatory inquiries; and establish, exercise, or defend legal claims.<\/p>\n\n\n\n

We do not sell personal information, share it for cross-context behavioral advertising, or process it for targeted advertising.<\/strong> We do not profile individuals by automated means in furtherance of decisions with legal or similarly significant effects. We use sensitive personal information only for purposes permitted by Cal. Civ. Code \u00a7 1798.121, and not to infer characteristics about you.<\/p>\n\n\n\n

4. How We Share Information<\/h2>\n\n\n\n

We share information only as needed to provide the Services and as permitted by law. In the preceding twelve months, we disclosed the following categories of personal information for business purposes:<\/p>\n\n\n\n

Category<\/th>Service Providers & Contractors<\/th>Third Parties<\/th><\/tr><\/thead>
Identifiers (name, address, email, phone, file\/matter and account numbers, IP address)<\/td>Payment processors; SMS platforms; hosting\/IT; document management; mail\/print vendors; skip-trace services<\/td>Clients and their representatives; affiliates and successors; co-counsel, opposing counsel, courts, and other litigation participants; consumer reporting agencies; government authorities<\/td><\/tr>
Financial and identifying records (signature, bank account, routing and card numbers, SSN last four)<\/td>Payment processors; hosting\/IT; document management<\/td>Clients; affiliates and successors; co-counsel, opposing counsel, and courts; government authorities<\/td><\/tr>
Internet activity and approximate geolocation (from IP address)<\/td>Hosting, IT, and analytics providers<\/td>Affiliates and successors<\/td><\/tr>
Audio (recorded calls)<\/td>Call recording and storage vendors<\/td>Clients; co-counsel, opposing counsel, and courts; government authorities<\/td><\/tr>
Inferences drawn from the above in connection with a matter<\/td>Hosting, IT, and document management providers<\/td>Clients; affiliates and successors; co-counsel and other professional service providers<\/td><\/tr>
Professional information (vendor and business-partner personnel)<\/td>Hosting, IT, and accounting providers<\/td>Affiliates; professional service providers<\/td><\/tr>
Sensitive personal information (SSN, financial account with access credential, date of birth, portal log-in credentials)<\/td>Payment processors; hosting\/IT<\/td>Clients; co-counsel, opposing counsel, and courts; government authorities<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Service providers act on our behalf under written agreements restricting their use of your information and requiring appropriate safeguards. Disclosures to successors occur only in connection with a merger, sale, or similar transaction. No category is disclosed to any third party for monetary or other valuable consideration, for that party’s own marketing purposes, or in any manner inconsistent with the FDCPA, Regulation F, or applicable state collection statutes.<\/p>\n\n\n\n

5. How Long We Keep Information<\/h2>\n\n\n\n

We retain personal information as long as reasonably necessary to provide the Services, meet our legal, regulatory, professional responsibility, and recordkeeping obligations, and establish, exercise, or defend legal claims. Matter-related records are retained for the life of the matter and thereafter for the longest of the applicable statute of limitations, judgment-renewal period, court-file and state bar recordkeeping periods, and the retention period in our client engagement. Payment records are kept as required by laws and payment-network rules governing financial records; SMS consent and opt-out records for the duration of the engagement plus seven years; call recordings per our call-recording retention schedule; website and portal log data for a limited period for security, debugging, and analytics; and privacy request records at least 24 months. Sensitive personal information is kept no longer than the record in which it appears. Retention may be extended by court order, regulatory inquiry, or litigation hold. When information is no longer required, we delete or de-identify it.<\/p>\n\n\n\n

6. Security, Cookies, and Tracking<\/h2>\n\n\n\n

We maintain administrative, technical, and physical safeguards designed to protect personal information, including safeguards designed to satisfy the GLBA Safeguards Rule for client information covered by the GLBA. No system is perfectly secure, and we cannot guarantee the security of information transmitted to or from the Services. If a security incident affects your personal information, we will provide notice as required by applicable federal law and state specific breach notification statutes, or of any other state whose law applies.<\/p>\n\n\n\n

Our website uses cookies and similar technologies to operate the site, remember preferences, maintain session integrity, secure the Services, and analyze usage, not for targeted or cross-context behavioral advertising. You can control cookies through your browser settings; disabling them may affect features, including the payment portal. We do not currently respond to “Do Not Track” signals. We honor Global Privacy Control and other opt-out preference signals to the extent required by law; because we do not sell or share personal information or engage in targeted advertising, no opt-out is needed to prevent those activities.<\/p>\n\n\n\n

7. Text Messages and Email<\/h2>\n\n\n\n

Our SMS program is an account-servicing program, not a marketing program, and consent to receive texts is never a condition of any service, payment, or settlement. Messages may be sent using an automatic telephone dialing system or a prerecorded or artificial voice; message frequency varies, and message and data rates may apply. Opt out at any time by replying STOP, or by any other reasonable means, consistent with 12 C.F.R. \u00a7 1006.6(e), and reply HELP or contact us (Section 11) for assistance. Mobile telephone numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes; they are shared only with vendors that assist us in delivering text messages, such as SMS platform providers and carriers. Full terms are in our Mobile Messaging Terms. You may opt out of email by following the unsubscribe instructions in any message or by contacting us.<\/p>\n\n\n\n

Opting out of texts stops texts to that number; opting out of email stops email to that address. Neither stops other channels of communication or affects the underlying matter, debt, or account. If you want us to stop contacting you by other means, tell us (Section 9) and we will honor that request as required by law. Email and SMS are not encrypted end-to-end, so please do not provide an employer-issued device, address, or number.<\/p>\n\n\n\n

8. Children’s Privacy<\/h2>\n\n\n\n

The Services are intended for persons 18 or older and are not directed to children under 13. We do not knowingly collect personal information from children under 13, and we have no actual knowledge that we sell or share personal information of consumers under 16. If you believe we have collected information from a child under 13, contact us (Section 11) and we will delete it.<\/p>\n\n\n\n

9. Your Choices<\/h2>\n\n\n\n

Wherever you live, you may decline to provide personal information (which may limit our ability to assist you); opt out of texts or email (Section 7); tell us that a time, place, or method of communication is inconvenient, that you are represented by an attorney, or that you refuse to pay or want communications to cease \u2014 which we will honor as required by the FDCPA, Regulation F, and state law; ask us to correct inaccurate information; and notify us promptly if your portal credentials are lost or compromised. The Services may link to third-party websites; this Privacy Policy does not apply to them, and we are not responsible for their practices.<\/p>\n\n\n\n

10. State Privacy Rights<\/h2>\n\n\n\n

This section describes rights under state comprehensive privacy laws. These rights apply only to personal information not exempt under the GLBA or another exemption \u2014 which, per Section 1, means most information we hold about consumers with active matters is outside their scope.<\/p>\n\n\n\n

How to submit a request.<\/strong> Contact us using any method in Section 11, and tell us your state of residence and the type of request. We will respond within the period your state’s law requires, generally 45 days, with one 45-day extension where reasonably necessary (with notice to you), free of charge at least twice in a twelve-month period. For California residents, we acknowledge receipt within 10 business days. For manifestly unfounded, excessive, or repetitive requests, we may charge a reasonable fee or decline to act, and will explain why.<\/p>\n\n\n\n

Verification.<\/strong> Before responding to a request to know, access, correct, delete, or port, we verify your identity, using information already on file if you have an active matter, or by asking for your name, state of residence, mailing address, your relationship to APH, and at least one of: SSN last four, APH file or matter number, or account number. For requests for specific pieces of information, we may require a signed declaration under penalty of perjury. If we cannot verify your identity \u2014 including because we hold no identifying information about you \u2014 we may be unable to process your request, and will tell you so. An authorized agent may submit a request for you; we require written authorization signed by you or a valid power of attorney, the agent’s contact information, and verification of your identity directly with us.<\/p>\n\n\n\n

When we may decline.<\/strong> We may decline a request, in whole or in part, where we cannot verify your identity or the agent’s authority; the information is exempt (including under the GLBA or the California Financial Information Privacy Act); the information is needed to comply with a legal obligation or to exercise or defend legal claims; retention is required by court rules, state bar recordkeeping rules, or client engagement terms; or another statutory exception applies. Where an exemption is partial, we will provide the non-exempt information and identify what was withheld and why.<\/p>\n\n\n\n

Non-discrimination.<\/strong> We will not deny you services, charge different rates, or provide a different level of service because you exercised a privacy right.<\/p>\n\n\n\n

Appeals.<\/strong> If we decline your request and your state provides an appeal right, write to the Privacy Officer (Section 11) with the subject line “Privacy Request Appeal.” A different reviewer will decide where feasible, and we will respond in writing within your state’s required period \u2014 60 days in Texas and most states; 45 days in Oregon and certain others. If your appeal is denied, we will provide a method for complaining to your state Attorney General.<\/p>\n\n\n\n

California<\/h3>\n\n\n\n

This subsection is provided under the CCPA, as amended by the CPRA, and applies subject to Sections 1 and 2. The categories of personal information we collect, our sources, our purposes, and the categories disclosed to service providers and third parties are described in Sections 2 through 4; in CCPA terms they are identifiers; \u00a7 1798.80(e) information; internet activity; geolocation; audio; inferences; professional information; and sensitive personal information. Retention periods and criteria are in Section 5. We have not sold or shared personal information in the preceding twelve months and do not do so; no opt-out of sale\/sharing or limitation of sensitive-information use is necessary. We do not use automated decision-making technology for significant decisions or extensive profiling as defined in the CCPA regulations.<\/p>\n\n\n\n

Subject to verification and the exceptions above, California residents have the right to know and access the categories and specific pieces of personal information we collected (including beyond the twelve-month lookback, back to January 1, 2022, unless disproportionate), the sources, purposes, and categories of recipients; to correct inaccurate information; to delete information we collected from you; and to be free from discrimination. Consistent with Cal. Code Regs. tit. 11, \u00a7 7024(d), we will not transmit your SSN, government ID number, financial account number, health or medical ID number, password, or security questions in response to a request to know; we will tell you we hold that information and describe it. Under Cal. Civ. Code \u00a7 1798.83 (“Shine the Light”): we do not disclose personal information to third parties for their direct marketing purposes. APH complies with the Rosenthal Fair Debt Collection Practices Act in collection activities directed to California residents.<\/p>\n\n\n\n

Texas<\/h3>\n\n\n\n

This subsection is provided under the Texas Data Privacy and Security Act (“TDPSA”) to the extent it applies; the TDPSA exempts data subject to the GLBA, and personal data we process in connection with debt collection, litigation, payment processing, and account servicing ordinarily falls within that exemption. The non-exempt personal data we process, our purposes, and the parties we share with are described in Sections 2 through 4. We do not seek to collect sensitive data as the TDPSA defines it (geolocation we derive from IP addresses is approximate, not precise); where sensitive data is incidentally received in legal services it is ordinarily exempt, and where not, we process it only with consent or as otherwise permitted by law. APH does not sell personal data (including sensitive or biometric data) and does not process personal data for targeted advertising or profiling in furtherance of decisions with legal or similarly significant effects; we recognize universal opt-out mechanisms to the extent required.<\/p>\n\n\n\n

Subject to verification and the exceptions above, Texas residents may confirm whether we process their personal data and access it; correct inaccuracies; delete personal data; obtain a portable copy of data they provided; and opt out of targeted advertising, sale, or profiling (none of which we engage in). We respond within 45 days (one 45-day extension where reasonably necessary) and decide appeals within 60 days. If we deny your appeal, you may complain to the Texas Attorney General at https:\/\/www.texasattorneygeneral.gov\/<\/a>. APH complies with the Texas Debt Collection Act, Tex. Fin. Code Ch. 392, which prohibits threats, coercion, harassment, unfair or unconscionable means, and deceptive representations; you may also file a complaint with the Office of Consumer Credit Commissioner, 2601 N. Lamar Blvd., Austin, Texas 78705, (800) 538-1579, https:\/\/occc.texas.gov\/<\/a>.<\/p>\n\n\n\n

Other States<\/h3>\n\n\n\n

Oregon (Oregon Consumer Privacy Act), Kentucky (Kentucky Consumer Data Protection Act), Tennessee (Tennessee Information Protection Act), and other states with comprehensive privacy laws give their residents substantially similar rights where those laws apply to APH and to the data in question: to confirm processing and access personal data; to correct inaccuracies; to delete; to obtain a portable copy; and to opt out of sales, targeted advertising, and significant-decision profiling, none of which APH engages in. Oregon’s law exempts GLBA-covered information rather than financial institutions and their service providers as entities, so this Policy applies to Oregon residents’ non-GLBA personal data as described above; Oregon residents may also request a list of the specific third parties to whom we have disclosed personal data. Where a state law requires opt-in consent before processing sensitive data, we obtain that consent or do not process the data. Requests, verification, and appeals follow the procedures above.<\/p>\n\n\n\n

If your state has no comprehensive privacy law, currently including Alabama, Alaska, Florida (for businesses of our size), Georgia, and Mississippi, you may still contact us and we will consider your request.<\/p>\n\n\n\n

11. Contact Us<\/h2>\n\n\n\n

To exercise a privacy right, ask a question about this Privacy Policy, or update your information, contact:<\/p>\n\n\n\n

Aldridge Pite Haan, LLP<\/strong>
Attn: Privacy Officer
P.O. Box 7389
Marietta, GA 30065
Toll-free: 855.268.6350<\/a>
Email: complaints@aph-law.com<\/a><\/p>\n\n\n\n

12. Changes to This Privacy Policy<\/h2>\n\n\n\n

We may update this Privacy Policy from time to time and will post the revised version with an updated “Last Updated” date. For material changes, we will provide notice as required by law, and if we intend to use previously collected personal information for a materially different purpose, we will obtain your consent first.<\/p>\n\n\n\n

California Debt Collection License Number: 10723-99<\/em><\/p>\n\n\n\n

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication is from a debt collector.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

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